FAQ

Allergies

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What precautions do you take to prevent cross-contamination?

We are acutely aware of the risks involved with cross-contamination and use separate cookware and extremely thorough commercial cleaning practices and have designated prep areas on opposite ends of the kitchen whenever there is eggs, nuts, or soy involved (and sometimes rice, corn, etc, depending on who we are cooking for). We wash and clean everything down in between batches as an added precaution. We educate all employees on cross-contamination risks as well. We currently share a commercial kitchen space where all of the top allergens are used, however, we are never preparing foods at the same time. It’s something we take very seriously and we’re happy to explain in further detail if you want more peace of mind on the matter. We do recommend that you contact us directly if you are ordering for someone with an extreme, life-threatening food allergy so that we can work together to make sure that all of the products you order are completely safe.

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My child is allergic to gluten, dairy, soy, eggs, rice, corn, nuts, …. Is there anything you can make for him?

Yes! We have successfully made several birthday cakes, cupcakes, cakeballs, and cookies for people with multiple food allergies. There has yet to be a list of allergies that has stopped us!

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Are your products tree nut free?

Most of our products are made with coconut milk which the FDA classifies as a tree nut.  We leave it up to you to decide whether or not coconut is safe in your particular circumstance. We will happily substitute rice milk or hemp milk at no additional charge for Custom Orders, if you prefer. Also, some of our products do contain actual tree nuts (pecans, walnuts) however we are very careful to prevent cross-contamination.

Please note there is an additional charge for Custom Orders.

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Have your products been tested to prove that they are gluten free?

Yes! And everything passed the test! And since we both suffer from gluten allergies/intolerance ourselves and all of our kids suffer from multiple food allergies and we all enjoy the occasional “taste-test”, we would be the first to know if any of the dreaded food allergens somehow snuck in a batch.

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Diets

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Your products don’t taste gluten free (and everything else free!), what’s the catch?

No catch, we just use very high quality, certified gluten free ingredients and it shows in the taste. We also have spent countless hours in the kitchen trying to find the perfect blend of flours and substitutions to try to come up with the best tasting products possible. So, in short… the best ingredients and lots of practice!

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Can you make sugar free versions of your treats?

Yes! Since we want our products to be the best tasting, good old fashioned home made dessert style treats, we generally use organic, fair-trade, vegan-friendly, cane sugar. Since we specialize in desserts, we are not looking to necessarily make our products healthful so much as health conscious and real. That said, we understand that cane sugar doesn’t work for everyone. We have a few items that are available that are made with agave nectar, maple syrup, and coconut sugar. We do not use any sugar substitutes that are not naturally-derived.

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Are your products Feingold Diet friendly?

Yes, most of our treats are completely Feingold friendly. We do not use any artificial dyes or preservatives. Contact us for a list of products that can meet your specific special dietary needs.

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What if I don’t need my order to be gluten and dairy free?

All of our products are made without gluten, dairy, and peanuts. We feel confident that leaving out these commonly allergenic, inflammatory ingredients doesn’t compromise the taste or texture of our products one bit. Most of our products are egg free, nut free (with the exception of coconut- see below), soy free and corn free as well. Our goal is to provide products that everyone can enjoy together!

We have several repeat customers with no dietary restrictions at all.

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Events

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Do you do weddings and other large events?

Yes, we offer cupcake towers, and custom dessert tables to accommodate just about any number of guests. Contact us for more info!

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Can you make birthday and special occasion cakes?

Absolutely! We are happy to work with you to make your special occasion extra sweet ! We can do round layer cakes, sheet cakes, and can generally accommodate most special requests. We do not use artificial colors, hydrogenated shortenings, or fondant, and generally stick to more traditional decorating, however we are happy to work with you to come up with the best fit for your special event.

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Ordering

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I’d like to place an order, now what?

Contact us today and let us know what you’re having a hankerin’ for ;)

We can be reached at betterbitesbakery@gmail.com or (512)-350-2271

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I’d love to try your products… where do I find them?

We deliver all over Austin, just shoot us an email!

Also, you can find many of our products at all of the People’s Rx around Austin, our cakes at Trattoria Lisina in Driftwood, as well as and some of our bite-sized goodies at Hill Country Ranch Pizzeria, Thyme & Dough and The Pizza Cave in Dripping Springs.

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Do you ship?

We are working on being able to ship our products throughout the U.S., stay tuned!

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